Revibe HQ Limited strives to provide the highest quality products and services. These terms and conditions outline the rules that come into effect when you purchase a product or service from us, either in person at the clinic, or online using revibehq.co.uk. If you need to contact us, please do so by calling 01227915075 or by emailing us at hello@revibehq.co.uk. Our registered company address is: Revibe HQ, Unit W, 10 Stoneway, Lakeview Business Park, Hersden CT3 4GP and our company registration number is 14726202 (our company is registered in England and Wales).

If we need to contact you, we will do this by phone call, text message or email, using the details you gave us when making a purchase or booking an appointment.

“Revibe” means Revibe HQ Ltd, trading under the name Revibe.

“Services” means those services and treatments made available by Revibe HQ Ltd that you wish to purchase.

“Goods” means those products made available by Revibe HQ Ltd that you wish to purchase.

“Site” means the website owned and operated by Revibe HQ Ltd with the URL address www.revibehq.co.uk

“You” means the person, firm or company who purchases “Services” or “Goods”

Booking your treatments

The price for your treatment will be charged at the current price list, unless there are particular offers in place, and will be provided to you in writing after your consultation. Our Clinic Manager will be happy to provide you with information on current pricing. As we offer bespoke packages some treatments when combined are discounted. We can change our prices at any time, so please check prices before booking a treatment.

Once a treatment is paid for, it must be booked and used within 12 months. Once a consultation is paid for, it must be booked and used within 6 months. Once you have booked an appointment or a course of treatment, this cannot be transferred to another person. The appointment is only for the original client.

You can make bookings for treatments on the phone, in person at our clinic, or via email.

You are responsible for paying for your treatment. If you intend that a third party pays for your treatment, this third party must make the payment in advance of you receiving your treatment, and must email us directly to confirm what and who the payment is for. We accept card payments over the phone securely. All treatments must be paid for at least 24 hours in advance to your treatment. Revibe reserves the right to refuse treatment if payment has not been made.

How our treatments work

Each treatment provided by our clinic is bespoke. Everyone’s skin is different. Your lifestyle (including smoking, diet, exercise and sun exposure) as well as your genetics can impact on your skin and its response to treatment. This can affect the results of our treatments. This means we cannot guarantee results for treatments, and we will not be responsible for treatments not achieving the results you expected. We will not provide a refund where results from treatments are not as anticipated.

If you experience a skin reaction to any treatments, you should attend the clinic for a check-up for us to assess your concern. We will do our best to treat your skin to deal with the reaction.

If you have booked a treatment with a particular therapist, who becomes unavailable due to illness or some other last minute reason, we will do our best to move your appointment to an equivalent (or higher) therapist. However, we may need to reschedule your appointment to another date or time.

Young people aged 16-18 may have laser and non-laser treatments, in some circumstances. These are agreed on a patient by patient basis and have to be individually approved by our insurers. During treatment of some aged between 16- 18 years old a parent or guardian has to counter sign a consent form and be present throughout every appointment. No person under the age of 16 years will be treated at the clinic. We are permitted to ask for proof of age if we believe it is necessary.

Consultations

We treat every patient with great care and attention to detail with bespoke packages of care to give the best outcomes possible. We offer competitive pricing for our treatments and procedures that reflect our team’s experience, expertise and results. All first-time treatment clients are required to attend a consultation appointment before they have their first treatment. This applies to both laser and non-laser treatments. All clients will also have to have a test patch prior to a full treatment session.

A consultation fee must be paid at the time of booking (in person, via email or over the phone) in order to secure your appointment. If you change your mind and do not want to go ahead with the consultation, you are entitled to a refund if we are notified >24 hours prior to your appointment. If you do not attend your appointment, or cancel your appointment with under 24 hours notice of the scheduled time of your appointment we are unfortunately not able to give a refund and the fee is forfeited.

We ask that clients complete a medical and skin history questionnaire before the start of their consultation so that we have all the information to hand at your first consultation.

If there are no contraindications and your skin is suitable for treatment and you would like to proceed with a patch test a full consent form will be signed in front of the practitioner. It is important that you ask any questions prior to your procedure and please do not sign for a treatment if you are uncertain or have further queries. Your practitioner will be able to answer questions for you should you have any queries.

We may need to take pictures of you as part of your consultation (and also any subsequent treatment). We have in place procedures which ensure we comply with the most current data protection legislation. We will retain the pictures in line with our data retention policy, which is described in our data protection policy. You may request to see the personal data we hold on you, including the pictures. The process for doing so is set out in the data protection policy.

Any personal data we hold on you is held in accordance with our data protection policy.

Payment Information

We accept payment by credit or debit cards. Credit and debit card payments are subject to validation and authorisation by the card issuer and we will not be liable for any non-delivery or delay if a card issuer refuses to authorise payment. Transmission of your debit or credit card number and other details in relation to payment will be at your own risk. We cannot accept responsibility or liability for failures in transmission of information, deletion, non-delivery or failure to store any communications by you.

Cancellations

You can cancel treatments with us by email or telephone.

We have a strict cancellation policy, which means that if you cancel or rearrange an appointment after 12 noon the day before the appointment time, we will charge you for that session (this includes consultations). If you cancel your appointment before 12 noon the day before the appointment time will not result in forfeiture of your fee, and you may rearrange your appointment.

If you fail to attend your appointment, you will be charged the full amount of the appointment.

If you are late for an appointment, your appointment time will be reduced but you will not be entitled to a refund of any part of the fee.

We can move the date or time of your appointment if a situation arises which is outside our control. We will do our best to provide you with as much notice as possible, and will work with you to rearrange the appointment. The appointment fee will not be refunded simply because the appointment has been rearranged for this reason.

Late Arrivals

We do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced consultation or treatment time, or we may have to reschedule your appointment.

Clinic rules

Children under 14 and pets are not permitted at the clinic at any time, unless they are accompanied by a guardian at all times. Our staff are not permitted to supervise children or animals, and we do not take any responsibility for the safety or wellbeing of children or animals brought onto the premises. If you leave your child or animal unattended, we will not be responsible for them.

Please be aware that we often have loud machinery working in treatment rooms, which may cause noise disturbance to some.

Our products

All products are for your personal use. ZO Skin Health products are only sold to an individual who has had a skin consultation at Revibe. Therefore they can only be purchased on receipt of a code provided to you during your skin consultation. Products cannot be resold.

Orders must be placed: via the website, email, telephone or in person. Your submission of the order, represents an offer to purchase the Goods from Revibe HQ Limited. We may confirm receipt of this offer via email when placed by any of these methods. Any confirmation of receipt of the Order will not constitute an acceptance by Revibe of your Order. There will be no binding contract between you and Revibe for the supply of Goods until the Goods have been dispatched to you by Revibe.

You may change your Order at any time until the Goods are dispatched by contacting Revibe by email, telephone or post. You must let Revibe know of any changes as soon as possible. All Goods advertised for sale on our site or publications are subject to availability. If an item that you have ordered turns out to be unavailable we will inform you by e-mail or by telephone. Items are sometimes unavailable if we are waiting for deliveries from our suppliers of if our suppliers have ceased to provide these to Revibe. We will not be responsible for any damage or losses that you may suffer if we fail to supply Goods. We have attempted to display the Goods on the Site as accurately and fairly as possible but they may be subject to minor modifications due to improvements in their function, materials used or manufacturing process.

Our Customer Service Team will be happy to provide you with information on current pricing. We can change our prices at any time, so please check prices before making a purchase.

Prices

Please note that our prices are based on recommended retail pricing. We do not guarantee that our products are sold at the cheapest available price, and we will not provide refunds where you have found the same product at a cheaper price elsewhere. We are not required to justify the rationale for our pricing. Prices displayed on our Site are correct at the time of display. However, we reserve the right to alter prices from time to time without notice. When we have accepted an Order, we will not change the price that applies to that Order.

We make every effort to maintain prices, but these may be subject to variations caused by factors beyond our control.

Prices displayed in Pounds Sterling (GBP) are inclusive of value added tax (VAT) at the current UK standard rate for purchases made within the UK.

If you experience a skin reaction or are unhappy with the results from using a product which we have sold, we will not be responsible for this, as we are not manufacturers of these products. Our Customer Service Team will be happy to provide you with the contact details for the product manufacturers on request. Please note that the manufacturer, and not us, is liable for any damage caused, even if we recommend products to you.

Delivery of Goods

We will endeavour to deliver the Goods to the address which you have given Revibe HQ at the time you make your purchase within 3-5 days. If you require express delivery please contact us here.

We will endeavour to ensure that the Goods are delivered by any delivery date estimated by the clinic, but we cannot guarantee that Goods will be delivered by that date. You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of Goods. The risk of damage to the Goods passes to you once they are delivered to the address specified in your instructions . Upon delivery of Goods, you should carefully inspect them. If any of the Goods are damaged or lost, please contact Revibe HQ immediately to inform us and do not use the Goods.

Returning our products

We will provide a full refund for products which are damaged or faulty.

We are unable to offer a refund of undamaged goods.

Refunds will be made within 30 days of our approval of the refund.

Gift vouchers

We offer gift vouchers for our products and/or treatments. These gift vouchers are non-refundable and can only be used at our Revibe Clinic.

If gift vouchers are lost or stolen, please note they cannot be replaced.

Gift vouchers cannot be redeemed for cash, and they expire 6 months after purchase.

Our gift vouchers can be redeemed against products or treatments. When purchasing a product, you must present the gift voucher at the time of purchase. When purchasing a treatment, you must present the gift voucher at the time of booking the treatment, otherwise, we cannot accept the gift voucher.

If you cancel a treatment less than 24 hours before your appointment, your gift voucher may become invalid for the amount of the treatment.

Changes to the products or services

We will always try our best to provide the products or services ordered; however, we might sometimes have to make changes if there are new techniques, practices or equipment. If any changes are significant, we will let you know, and you can request a refund for products or services that you have paid for but not yet received.

Complaints

We pride ourselves on excellent customer service, and always aim to resolve any issues as quickly as possible.

If you wish to make a complaint, please contact us by email, telephone or in writing.

We will reply to you to let you know we have received your complaint, using the contact details provided.

We will fully respond to your complaint as soon as possible but, due to the complex nature of some complaints, we may need to carry out an investigation. This can delay our response to you. If we cannot respond to your complaint within 30 days of having received it, we will contact you to explain the reason for this and provide an expected time frame for the response.

Our liability

We will not be liable for any loss or damage for an amount higher than the price of the treatment or product purchased. This shall apply to the amount actually paid for the product or service, irrespective of the advertised pricing.

We do not exclude our liability for death or personal injury where we have been negligent, fraudulent, breached your legal rights or provided defective products.

We provide products for your personal use only. If you resell the products to a third party, in breach of these terms and conditions, we will not be liable for any loss of profit or loss of business that you experience.

We will not be liable for the way that third parties (such as newspapers, websites etc.) describe our products and treatments.

Force Majeure

Revibe HQ shall not be liable for failure to comply with these Terms and Conditions owing to any act or event beyond its control including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, disease or fire.

Data Protection

We take our data protection responsibilities seriously and will not share your personal information or details of your purchase with any third parties. For further information on how Revibe HQ collects and processes your data, please see our Privacy Policy.